Privacy Policy

1. Introduction

Regen PhD Ltd ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal data is handled safely, securely, and transparently.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us — including when you visit our website, purchase products, or contact our support team.

We comply fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant privacy laws.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

2. Who We Are

We are Regen PhD Ltd, a UK-registered company specialising in innovative muscle recovery and wellness technologies, including the Regen EMS Recovery Device.

Registered address:

Email: support@regenphd.com

For data protection purposes, Regen PhD Ltd is the Data Controller of your personal data.

3. What Information We Collect

We may collect, use and store the following types of personal information:

a) Information you provide to us directly

• Name and contact details (e.g. email, phone number, billing and delivery address)
• Payment information (processed securely via our payment partners — we do not store full card details)
• Order history and communication records
• Any information submitted via our contact forms, email, or social media channels

b) Information collected automatically

When you use our website, we may collect:

• IP address and browser type
• Device information (e.g. mobile, tablet, desktop)
• Usage data such as pages visited, time spent on site, and referring links
• Cookie and tracking information (see Section 8 for details)

c) Information from third parties

We may receive information about you from:

• Payment service providers (for transaction confirmation)
• Delivery couriers (for shipping updates)
• Advertising and analytics partners (e.g. Google, Meta) — for performance and marketing insights

4. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Manage payments and refunds
• Provide customer support and after-sales service
• Send order confirmations, updates and receipts
• Improve our website, services and user experience
• Send marketing communications (only where you have opted in)
• Comply with our legal obligations (e.g. tax, accounting, fraud prevention)

We will never sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual necessity – to fulfil your order or provide a service you have requested.
• Consent – when you have given us permission (e.g. for marketing emails).
• Legal obligation – where processing is necessary for compliance with legal requirements.
• Legitimate interest – for improving customer experience, website performance, and product development, where this does not override your rights.

6. How We Store and Protect Your Data

Your personal information is stored securely on password-protected systems and encrypted servers within the UK or EEA.

We implement industry-standard safeguards including:

• SSL encryption on our website
• Restricted staff access to personal data
• Secure payment gateways for transactions
• Regular audits of data handling procedures

We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. financial records for tax purposes).

7. Sharing Your Information

We only share your personal data when necessary to provide our services, for example:

• Payment processors (e.g. Stripe, PayPal) to process transactions securely
• Delivery and logistics partners for shipping your order
• Email and customer service platforms to manage communication efficiently
• Analytics and marketing services (e.g. Google Analytics, Meta Ads) to improve our services

All third-party service providers are carefully selected and contractually required to keep your data secure and process it only for authorised purposes.

8. Cookies and Tracking

Our website uses cookies to enhance your experience, remember your preferences, and analyse site performance.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may affect site functionality.

For more detailed information, please see our Cookie Policy.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your data where there is no legal basis for retention.
• Restriction: Request to limit how we process your information.
• Data portability: Request that your data be transferred to another provider.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw consent: Withdraw consent at any time (e.g. unsubscribe from marketing).

To exercise any of these rights, please email support@regenphd.com.

We will respond to your request within one month as required by law.

10. Marketing Communications

We may send you occasional updates, offers, or educational content related to recovery and wellness — but only if you have given explicit consent.

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting support@regenphd.com.

11. International Data Transfers

Where necessary, data may be processed or stored outside the UK or EEA (e.g. by trusted service providers).

In such cases, we ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs) or equivalent legal protection.

12. Children's Privacy

Our website and products are not intended for children under the age of 18.

We do not knowingly collect personal data from anyone under 18. If we become aware that such data has been collected, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal obligations or data protection standards.

The most recent version will always be available on our website, with the effective date clearly stated.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please contact us:

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.